/* PAGE */
.sup-page {
  max-width: 1100px; margin: 0 auto;
  padding: 32px 32px 64px; display: flex; flex-direction: column; gap: 20px;
  width: 100%;
}

/* HERO */
.sup-hero {
  position: relative; overflow: hidden;
  background: linear-gradient(135deg, #0d1526 0%, var(--bg-card) 60%, #1a1030 100%);
  border: 1px solid rgba(var(--accent-rgb),0.12); border-radius: 16px;
  padding: 36px 32px; display: flex; flex-direction: column; align-items: flex-start; gap: 24px;
}
.sup-hero-noise {
  position: absolute; inset: 0; pointer-events: none;
  background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 200 200' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.75' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='0.035'/%3E%3C/svg%3E");
  background-size: 200px;
}
.sup-hero-glow {
  position: absolute; top: -60px; right: -60px;
  width: 280px; height: 280px; border-radius: 50%;
  background: radial-gradient(circle, rgba(var(--accent-rgb),0.12) 0%, transparent 70%);
  pointer-events: none;
}
.sup-hero-left { position: relative; z-index: 1; flex: 1; }
.sup-hero-badge {
  display: inline-flex; align-items: center; gap: 6px;
  background: rgba(var(--accent-rgb),0.15); border: 1px solid rgba(var(--accent-rgb),0.3);
  color: var(--accent); font-size: 10px; font-weight: 800; letter-spacing: 1px;
  padding: 4px 12px; border-radius: 20px; margin-bottom: 12px;
}
.sup-hero-title {
  font-size: 28px; font-weight: 800; color: #fff;
  letter-spacing: -0.5px; line-height: 1.2; margin-bottom: 8px;
}
.sup-hero-title span { color: var(--accent); }
.sup-hero-sub { font-size: 13px; color: var(--text-faint); line-height: 1.6; }
.sup-hero-right { position: relative; z-index: 1; display: flex; gap: 12px; flex-wrap: wrap; }
.sup-contact-btn {
  display: flex; flex-direction: column; align-items: center; gap: 8px;
  width: 100px; padding: 18px 12px; border-radius: 14px; border: none;
  cursor: pointer; text-decoration: none; transition: transform 0.2s, box-shadow 0.2s;
}
.sup-contact-btn:hover { transform: translateY(-3px); }
.sup-contact-btn--tg {
  background: linear-gradient(135deg, #0a2a3a 0%, #0d3a50 100%);
  border: 1px solid rgba(42,171,238,0.25);
  box-shadow: 0 4px 20px rgba(42,171,238,0.08);
}
.sup-contact-btn--tg:hover { box-shadow: 0 8px 28px rgba(42,171,238,0.22); }
.sup-contact-btn--dc {
  background: linear-gradient(135deg, #0e0f1e 0%, #16183a 100%);
  border: 1px solid rgba(114,137,218,0.25);
  box-shadow: 0 4px 20px rgba(114,137,218,0.08);
}
.sup-contact-btn--dc:hover { box-shadow: 0 8px 28px rgba(114,137,218,0.22); }
.sup-contact-btn-icon {
  width: 42px; height: 42px; border-radius: 12px;
  display: flex; align-items: center; justify-content: center;
}
.sup-contact-btn--tg .sup-contact-btn-icon { background: rgba(42,171,238,0.15); color: #2aabee; }
.sup-contact-btn--dc .sup-contact-btn-icon { background: rgba(114,137,218,0.15); color: #7289da; }
.sup-contact-btn-label { font-size: 12px; font-weight: 700; color: var(--text-dim); }
.sup-contact-btn-sub { font-size: 10px; color: var(--text-mute); text-align: center; line-height: 1.3; }

/* STATUS */
.sup-status-bar {
  display: flex; align-items: center; gap: 8px;
  background: rgba(74,212,118,0.06); border: 1px solid rgba(74,212,118,0.15);
  border-radius: 10px; padding: 10px 18px;
  font-size: 12px; color: var(--text-faint);
}
.sup-status-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: #4ad476; box-shadow: 0 0 0 3px rgba(74,212,118,0.2);
  flex-shrink: 0; animation: sup-pulse 2s infinite;
}
@keyframes sup-pulse {
  0%,100% { box-shadow: 0 0 0 3px rgba(74,212,118,0.2); }
  50%      { box-shadow: 0 0 0 6px rgba(74,212,118,0.06); }
}
.sup-status-text strong {
  color: #4ad476;
  font-weight: 700;
  letter-spacing: 1.5px;
  font-size: 11px;
  text-transform: uppercase;
}
.sup-status-div { margin: 0 8px; color: rgba(var(--accent-rgb),0.2); }
.sup-status-eta { color: var(--text); margin-left: 4px; }

/* MAIN ROW */
.sup-main-row { display: grid; grid-template-columns: 340px 1fr; gap: 16px; align-items: start; }
.sup-chat-col { display: flex; flex-direction: column; }

/* FAQ GRID */
.sup-faq { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.sup-faq-col { display: flex; flex-direction: column; gap: 8px; }

/* SECTION HDR */
.sup-section-hdr {
  display: flex; align-items: center; gap: 8px;
  font-size: 12px; font-weight: 700; letter-spacing: 1px;
  color: var(--text-mute); text-transform: uppercase; margin-bottom: 10px;
}
.sup-section-hdr svg { opacity: 0.5; flex-shrink: 0; }

/* CHAT PANEL */
.sup-chat-card {
  background: var(--bg-card); border: 1px solid rgba(var(--accent-rgb),0.12);
  border-radius: 14px; overflow: hidden;
  display: flex; flex-direction: column;
  height: 560px;
}
.sup-chat-hdr {
  display: flex; align-items: center; gap: 10px;
  padding: 14px 20px; border-bottom: 1px solid rgba(var(--accent-rgb),0.12);
  background: var(--bg); flex-shrink: 0;
}
.sup-chat-hdr-icon {
  width: 28px; height: 28px; border-radius: 8px;
  background: rgba(var(--accent-rgb),0.12); border: 1px solid rgba(var(--accent-rgb),0.2);
  display: flex; align-items: center; justify-content: center; color: var(--accent);
}
.sup-chat-hdr-title { font-size: 14px; font-weight: 700; color: var(--text); }
.sup-chat-hdr-status {
  margin-left: auto; display: flex; align-items: center; gap: 6px;
  font-size: 11px; color: var(--text-faint);
}
.sup-chat-hdr-dot {
  width: 6px; height: 6px; border-radius: 50%; background: #4ad476;
  box-shadow: 0 0 0 2px rgba(74,212,118,0.2);
}
.sup-chat-msgs {
  flex: 1; overflow-y: auto; padding: 20px;
  display: flex; flex-direction: column; gap: 10px;
  scroll-behavior: smooth;
}
.sup-chat-msgs::-webkit-scrollbar { width: 4px; }
.sup-chat-msgs::-webkit-scrollbar-track { background: transparent; }
.sup-chat-msgs::-webkit-scrollbar-thumb { background: rgba(var(--accent-rgb),0.2); border-radius: 2px; }
.sup-chat-empty {
  flex: 1; display: flex; flex-direction: column;
  align-items: center; justify-content: center; gap: 10px;
  color: var(--text-mute);
}
.sup-chat-empty svg { opacity: 0.35; }
.sup-chat-empty-text { font-size: 13px; color: var(--text-mute); }

/* Сообщения */
.sup-msg { max-width: 72%; }
.sup-msg--user { align-self: flex-end; }
.sup-msg--support { align-self: flex-start; }
.sup-msg--cont { margin-top: -6px; }
.sup-msg-body { display: flex; flex-direction: column; gap: 5px; }
.sup-msg-header { display: flex; align-items: center; gap: 7px; }
.sup-msg--user .sup-msg-header { flex-direction: row-reverse; }
.sup-msg-avatar {
  width: 28px; height: 28px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 800; overflow: hidden;
}
.sup-msg--user .sup-msg-avatar { background: linear-gradient(135deg, #1a9fff, #0070d0); color: #fff; }
.sup-msg--support .sup-msg-avatar {
  background: rgba(var(--accent-rgb),0.12); border: 1px solid rgba(var(--accent-rgb),0.25); color: var(--accent);
}
.sup-msg-avatar img { width: 100%; height: 100%; object-fit: cover; }
.sup-msg-sender { font-size: 11px; font-weight: 700; color: var(--accent); }
.sup-msg-bubble {
  padding: 10px 14px; border-radius: 14px;
  font-size: 13px; line-height: 1.5; word-break: break-word;
}
.sup-msg--user .sup-msg-bubble {
  background: linear-gradient(135deg, #1e4a6e, #1a3a5a);
  border: 1px solid rgba(var(--accent-rgb),0.2); color: var(--text);
  border-bottom-right-radius: 4px;
}
.sup-msg--support .sup-msg-bubble {
  background: rgba(var(--accent-rgb),0.12);
  border: 1px solid rgba(var(--accent-rgb),0.35);
  color: #fff;
  border-bottom-left-radius: 4px;
}
.sup-msg-meta { font-size: 10px; color: #1a3050; padding: 0 4px; }
.sup-msg--user .sup-msg-meta { text-align: right; }

/* Инпут */
.sup-chat-inp-row {
  display: flex; align-items: center; gap: 10px;
  border-top: 1px solid rgba(var(--accent-rgb),0.12); background: var(--bg);
  flex-shrink: 0; padding: 10px 14px;
}
.sup-chat-inp {
  flex: 1; background: var(--bg-card); border: 1px solid rgba(var(--accent-rgb),0.12); border-radius: 8px;
  outline: none; color: var(--text); font-size: 13px; font-family: inherit;
  padding: 0 14px; height: 38px; transition: border-color 0.2s;
}
.sup-chat-inp:focus { border-color: rgba(var(--accent-rgb),0.33); }
.sup-chat-inp::placeholder { color: #1a3050; }
.sup-chat-send {
  display: flex; align-items: center; gap: 8px;
  background: linear-gradient(135deg, #1a9fff, #0070d0);
  color: #fff; font-size: 12px; font-weight: 800; letter-spacing: 1px;
  border: none; border-radius: 8px; padding: 0 18px; height: 38px;
  cursor: pointer; transition: opacity 0.2s, transform 0.15s; white-space: nowrap;
  flex-shrink: 0; box-shadow: 0 2px 10px rgba(var(--accent-rgb),0.25);
}
.sup-chat-send:hover { opacity: 0.88; transform: translateY(-1px); }

/* FAQ */
.sup-faq-item {
  background: var(--bg-card); border: 1px solid rgba(var(--accent-rgb),0.12);
  border-radius: 12px; overflow: hidden; transition: border-color 0.2s;
}
.sup-faq-item.open { border-color: rgba(var(--accent-rgb),0.2); }
.sup-faq-q {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 16px 20px; cursor: pointer; user-select: none;
  font-size: 14px; font-weight: 600; color: var(--text); transition: color 0.2s;
}
.sup-faq-q:hover { color: #fff; }
.sup-faq-item.open .sup-faq-q { color: var(--accent); }
.sup-faq-chevron { flex-shrink: 0; color: var(--text-mute); transition: transform 0.25s, color 0.2s; }
.sup-faq-item.open .sup-faq-chevron { transform: rotate(180deg); color: var(--accent); }
.sup-faq-a {
  max-height: 0; overflow: hidden;
  transition: max-height 0.35s ease, padding 0.25s;
  font-size: 13px; color: var(--text-dim); line-height: 1.65; padding: 0 20px;
}
.sup-faq-item.open .sup-faq-a { max-height: 200px; padding: 0 20px 16px; }

/* ATTACHMENT */
.sup-attach-btn {
  display: flex; align-items: center; justify-content: center;
  width: 38px; height: 38px; border-radius: 8px;
  border: 1px solid rgba(var(--accent-rgb),0.12); background: var(--bg-card);
  color: var(--text-mute); cursor: pointer; flex-shrink: 0;
  transition: color 0.2s, border-color 0.2s;
}
.sup-attach-btn:hover { color: var(--accent); border-color: rgba(var(--accent-rgb),0.35); }
.sup-attach-preview {
  display: flex; align-items: center; gap: 10px;
  border-top: 1px solid rgba(var(--accent-rgb),0.12); background: var(--bg);
  padding: 8px 14px; flex-shrink: 0;
}
.sup-attach-preview[hidden] { display: none; }
.sup-attach-preview img { height: 52px; border-radius: 8px; border: 1px solid rgba(var(--accent-rgb),0.12); }
.sup-attach-preview-name { font-size: 12px; color: var(--text-dim); }
.sup-attach-clear {
  background: none; border: none; color: var(--text-mute);
  cursor: pointer; font-size: 14px; padding: 4px; line-height: 1; margin-left: auto;
}
.sup-attach-clear:hover { color: #d4634a; }

/* Message attachments */
.sup-msg-img {
  max-width: 100%; border-radius: 10px; border: 1px solid rgba(var(--accent-rgb),0.12);
  margin-top: 4px; display: block; cursor: pointer;
}
.sup-msg-file {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 6px 12px; border-radius: 8px; border: 1px solid rgba(var(--accent-rgb),0.12);
  font-size: 12px; color: var(--accent); background: rgba(var(--accent-rgb),0.08);
  margin-top: 4px; text-decoration: none;
}

/* ── Виджет оценки оператора ── */
.sup-rate-card {
  position: relative;
  margin: 12px 14px;
  padding: 18px 18px 16px;
  border-radius: 14px;
  background:
    radial-gradient(140% 100% at 0% 0%, rgba(var(--accent-rgb),0.10), transparent 60%),
    var(--bg-card, #061426);
  border: 1px solid rgba(var(--accent-rgb),0.22);
  box-shadow: 0 6px 24px rgba(0,0,0,0.25), inset 0 1px 0 rgba(var(--accent-rgb),0.08);
  display: flex; flex-direction: column; gap: 14px;
  flex-shrink: 0;
  animation: sup-rate-in 0.35s ease-out;
}
@keyframes sup-rate-in {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}
.sup-rate-head { display: flex; align-items: flex-start; gap: 12px; }
.sup-rate-icon {
  width: 38px; height: 38px; border-radius: 10px;
  background: rgba(var(--accent-rgb), 0.12);
  border: 1px solid rgba(var(--accent-rgb), 0.28);
  color: var(--accent);
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.sup-rate-title {
  font-size: 14px; font-weight: 800; color: var(--text);
  letter-spacing: -0.2px; line-height: 1.3;
}
.sup-rate-sub {
  font-size: 12px; color: var(--text-dim); line-height: 1.5;
  margin-top: 3px;
}
.sup-rate-stars { display: flex; gap: 8px; align-items: center; padding: 6px 0 2px; }
.sup-rate-star {
  background: none; border: none; padding: 4px;
  cursor: pointer;
  color: var(--text-faint, #4a5898);
  line-height: 0;
  transition: color 0.15s, transform 0.12s, filter 0.15s;
}
.sup-rate-star:hover  { transform: translateY(-2px) scale(1.08); }
.sup-rate-star:active { transform: scale(0.92); }
.sup-rate-star.active {
  color: var(--accent);
  filter: drop-shadow(0 2px 6px rgba(var(--accent-rgb), 0.45));
}
.sup-rate-comment {
  width: 100%;
  background: var(--bg-raised, #030b18);
  border: 1px solid rgba(var(--accent-rgb), 0.14);
  border-radius: 10px;
  outline: none;
  color: var(--text);
  font-size: 13px;
  font-family: inherit;
  line-height: 1.5;
  padding: 10px 12px;
  resize: none;
  min-height: 60px;
  transition: border-color 0.15s, background 0.15s;
}
.sup-rate-comment::placeholder { color: var(--text-mute); }
.sup-rate-comment:focus {
  border-color: rgba(var(--accent-rgb), 0.45);
  background: var(--bg-card, #061426);
}
.sup-rate-submit {
  align-self: flex-start;
  display: inline-flex; align-items: center; gap: 8px;
  background: var(--gradient-accent, linear-gradient(135deg, var(--accent), var(--accent2, var(--accent))));
  color: #fff;
  font-size: 12px; font-weight: 800; letter-spacing: 0.8px;
  text-transform: uppercase;
  border: none; border-radius: 10px;
  padding: 10px 20px;
  cursor: pointer;
  box-shadow: 0 4px 16px rgba(var(--accent-rgb), 0.35);
  transition: transform 0.12s, box-shadow 0.15s, opacity 0.15s, filter 0.15s;
}
.sup-rate-submit:disabled {
  cursor: not-allowed;
  filter: grayscale(0.5);
  opacity: 0.5;
  box-shadow: none;
}
.sup-rate-submit:not(:disabled):hover {
  transform: translateY(-1px);
  box-shadow: 0 6px 22px rgba(var(--accent-rgb), 0.5);
}

/* «Спасибо за оценку» */
.sup-rate-done {
  margin: 12px 14px;
  padding: 14px 16px;
  border-radius: 12px;
  background:
    radial-gradient(120% 100% at 100% 0%, rgba(var(--accent-rgb),0.10), transparent 60%),
    var(--bg-card, #061426);
  border: 1px solid rgba(var(--accent-rgb),0.22);
  font-size: 13px;
  color: var(--text-dim);
  text-align: center;
  line-height: 1.5;
  flex-shrink: 0;
}
.sup-rate-done strong { color: var(--accent); }

/* ── Failed-сообщение (не доставлено) ── */
.sup-msg--failed .sup-msg-bubble {
  border-color: rgba(212, 99, 74, 0.55) !important;
  background: rgba(212, 99, 74, 0.08) !important;
  opacity: 0.85;
}
.sup-msg-failed-note {
  font-size: 11px; font-weight: 600;
  color: #d4634a;
  margin-top: 4px;
}

/* ── Системное сообщение в ленте ── */
.sup-system-msg {
  align-self: center;
  font-size: 11px;
  color: var(--text-dim);
  background: rgba(var(--accent-rgb), 0.06);
  border: 1px solid rgba(var(--accent-rgb), 0.18);
  padding: 5px 14px;
  border-radius: 999px;
  letter-spacing: 0.3px;
  font-weight: 600;
}